Continuous adoption of cloud services by the government and business sector is the key factor contributes the growth of global business cloud VoIP & UC services market. Business cloud VoIP is a cloud-based voice over internet protocol (VoIP) technology which delivers voice and multimedia over Internet Protocol (IP) networks. Business cloud VoIP and UC is the convergence of cloud hosting and VoIP technology that allow next-generation calling features and integrated mobile access. For example, Unified Communications (UC) solution utilizing Microsoft’s hosted messaging, and collaboration tools – such as Microsoft Office communications server, Microsoft Exchange, and Microsoft SharePoint, integrated with hosted voice over IP (VoIP) phone service helps improve fluidity of office collaboration and communication. Unified communication includes various components such as calling (voice, video), messaging (voice, video, email, instant messaging), conferencing (voice, web, and video), mobility, collaboration, and communication-enabled business processes (CEBP)
Business sector is rapidly migrating to cloud solutions, also rising interest in cloud-based communications solutions, and growing enterprise awareness on hosted VoIP solution coupled with rising importance for the collaborative work environment to enhance productivity, are the prominent factor contributes the growth of global business cloud VoIP & UC services market.
Additionally, growing preference from organizations across various industries to eliminate redundant infrastructure of the traditional communicant system, increase overall business productivity, and to reduce the costs of communications accelerates the growth of global business cloud VoIP & UC services market. Convergence of internet of things & unified communications, hybrid approach to hosted VoIP, and delivery of unified communications as a service (UCaaS) are some of the notable trends the global business cloud VoIP & UC services market. However, technological complexity to implement unified communication across the organization and challenges identifying the technologies, services, and features based on the specific business needs is identified as restraints likely to deter the progression of global business cloud VoIP & UC services market.
The global business cloud VoIP & UC services market is segmented on the basis of component, vertical, end-user type and by region. Business Cloud VoIP & UC Services Market: Segmentation on the basis of component: Software, Services; Business Cloud VoIP & UC Services Market: Segmentation on the basis of vertical: BFSI, Information Technology, Government, Healthcare, Retail, Energy & Utilities, Manufacturing, Others; Business Cloud VoIP & UC Services Market: Segmentation on the basis of End-user Type: Small & Medium Enterprises, Large Enterprise
Business Cloud VoIP & UC Services Market: Regional Outlook: Among all regions cloud VoIP & UC services market in North America is expected to dominate the market due to expanding SIP trunk infrastructure and high priority for communications-enabled business processes. In terms of revenue, Asia-Pacific is identified as the fastest growing cloud VoIP & UC services market, increasing demand for cost effective enterprise communication solutions and expanding mobile and remote workforce
Business Cloud VoIP & UC Services Market: Competition Landscape: Cisco, Verizon Enterprise, AT&T Inc., EarthLink, Inc., XO Communications, LLC, Evolve IP, LLC, Momentum Telecom, West Unified Communications Services Inc., New Horizon Communications, 8×8, Inc., and BroadSoft.
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